Effective Date: November 1, 2024
Introduction and Overview
This Privacy Policy (“Policy”) explains how your personal information is collected, used, shared and processed when accessing tailorwand.com or the related mobile application (the “Site”) or using other services provided by its operator, including any written or electronic communications and purchases performed (collectively, the “Services”) as well as the rights and choices you have associated with that information.
The Services include any services provided via this Site, our accounts and fan pages on social media platforms (the “Social Media Accounts”), and any other websites, pages, features, or content owned and operated by the Company that hyperlink to this Policy.
Fashion Choice Pte. Ltd. is responsible for the Site and sells products offered there under license from Roadget Business Pte. Ltd., 12 Marina Boulevard, #15-01, Marina Bay Financial Centre, Singapore 018982, therefore, Fashion Choice Pte. Ltd is responsible for collecting, processing, and protecting your personal data. In this Policy, the terms “Tailorwand,” “Company,” “we,” “us,” and “our” refer to Fashion Choice Pte. Ltd.
Please read our Terms Of Use and this Policy before accessing or using our Services. If you cannot agree with this Policy or the Terms and Conditions, please do not access or use our Services. By using our Services, you accept the Terms and Conditions and Privacy Policy on the Site you are using.
Policy Modification: We may change this Policy from time to time, to reflect how we are processing your data, and if we make changes, we will notify you by revising the effective date or last modified date at the top of this Policy. If we make significant changes that materially affect your privacy rights, we will provide advanced notice and make that clear on the Site or other Tailorwand services, or by some other means of contact such as email, so that you are able to review the changes before you continue to use the Services. If you do not agree with the modified Policy, please discontinue the use of the Services immediately.
Instant information: In addition, we may provide you with real-time disclosures or additional information about the personal information handling practices of specific parts of our Services. Such notices may supplement this Policy or provide you with additional choices about how we process your personal information.
CONTENTS
Click on the links below to go to a specific section of this Policy.
We respect the privacy of the visitors to our digital properties and the users of our products and Services, and we are committed to protecting it through our compliance with this Policy. We collect personal information when you use our Services.
Personal information is any information that identifies or makes an individual identifiable. The definition of personal information (used interchangeably in this Privacy Policy with the term “personal data”) depends on where you are a resident. Only the definition that applies to your country of residence will apply to you under this Privacy Policy.
Personal Information does not include data that has been effectively irreversibly anonymized or aggregated so that it can no longer enable us or others, whether in combination with other information or otherwise, to identify you.
Your personal data is collected and used by us to support a range of different activities or business purposes. The purposes and types of information we collect are listed in the chart below, and should be understood to include uses of your personal data that are compatible with the purposes listed or uses that may be reasonably expected given the original purpose of collection.
| Purpose | The Personal Data We Collect |
| To create an account with us and to manage your account, to provide you our Services; | · Contact information, including email address and password, to register with our website; |
| To fulfill or process orders; | · Identity and contact information such as name, phone number, and shipping address, as well as financial information or payment account information, for delivery, returns, refund, sales tax determinations, and payment operations;· Transaction details, such as return and refund details, gift card number, and order history, in our Services, in order to fulfill basic functions, including processing your payment and return requests, and keeping you informed of the order status and shipping logistics;· Location data at an IP address-based level, to tailor your experience in terms of displaying the appropriate local website, language, or user experience.· The personal information in the content, such as photos, names, texts, you submitted for the customized products ordered on the Site. |
| To provide customer service and support, or to provide you with service-related communications; | · Your communication history with us via various channels, such as email, phone, social media, mail, instant chat, and our customer service platform, to respond to your requests, as well as to keep you updated about your account and the Services. |
| To undertake marketing, advertising or other promotional activities; | · Contact information, such as email address, for email marketing purposes.· Non-directly identifiable device identifiers, operating system information, and cookie information, to direct and measure the effectiveness of the advertising we offer.· Data about how you engage with our Services, such as browsing, adding to your shopping cart, saving items, placing an order, and returns for market research, statistical analysis, and the display of personalized advertising based on your activity on our site and inferred interests.· Contact and identity information, such as name, email address, and phone number, when you voluntarily enter into a competition, market survey, event, or other marketing campaigns organized by us.· To share your personal data with third party advertisers. As permitted by applicable law, your information may also be used by Tailorwand or the Promotion sponsor for marketing purposes. Your entry into the Promotion may result in the addition of your information to our mailing list as well as to the mailing list of our promotional partners, both as permitted by applicable law. Acceptance of a prize may require you (unless prohibited by law) to allow us to post publicly some of your information via the Site, such as on a winners’ page. |
| To prevent and investigate fraud and other illegal activities; | · Collect your device information, and usage data in our website for fault analysis, troubleshooting, and system maintenance, as well as setting default options for you, such as language and currency.· To share your personal data within and across our corporate organization for our business needs and personalization; |
| · Information automatically collected through the Services, such as browser type, device information, operating system and account setting information for fraud prevention and detection and credit risk reduction.· Log-in data for risk control and fraud reporting.· Billing address to verify payment information. | |
| To comply with legal or compliance requirements; | · Identity information, such as ID- or passport-related information, for customs clearance purposes.· Transaction history and certain identity information to handle and resolve legal disputes, for regulatory investigations purpose, and to comply with lawful requests from a competent law enforcement agency or court. |
| Other Purposes. | We may use your information for any other purpose disclosed to you prior to you providing us your personal information or which is reasonably necessary to provide the Services or other related products and/or services requested, with your permission or upon your direction. |
Please note: When communicating with us by email or through forms on our Services, or when you publicly share content through our Services, we ask that you please do not send us any sensitive information pertaining to yourself or to others. We do not collect or store sensitive information or special categories of information.
We may disclose and share your personal information with the parties as described below.
| Supplier/Service Provider/Processor | Services Offered |
| IT system and software service provider | Website hosting services (including cloud storage), mobile app or software optimization services, customer relationship management software, email service providers, or system maintenance services. |
| Payment service provider | Third-party payment processing services. |
| Marketing and advertising services | Assistance in reaching potential new customers across multiple communications channels, or sharing with affiliated companies that promote our products on their websites. |
| Customized Service Provider | Manufacturing the customized products. |
| Order fulfillment service provider | Provision of logistics, warehousing and distribution services, return and exchange services, and order status notification services for your purchased items. |
| Customer service provider | Assistance with customer services and support. |
| Fraud prevention and information security service provider | Identity verification, fraud prevention, or credit risk reduction services to protect our website and our business. |
| Other Service providers selected by you | Other third parties |
We strive to ensure that our third party service providers can only use your data for the purposes for which it was provided to them and to the extent necessary for such purposes, in accordance with our written instructions.
Please note that we may disclose, without restriction, aggregated or anonymized information about the users of our Services, which is information that does not identify any specific individual.
We may use cookies, tags, web pixels, and similar technologies to automatically collect information on our Services. Cookies or tags are bits of code that allow our technology partners to collect information that usually does not directly identify you. If required by law, we will request your consent before using cookies or other tracking technologies. Information within this section describes our use of cookies and your ability to control the use of cookies for advertising-related purposes.
Generally, we use first-party and third-party cookies for the following purposes: to make our Services function properly; to provide a secure browsing experience during your use of our Services; to collect passive information about your use of our Services; to measure how you interact with our marketing campaigns; to help us improve our Services; and to remember your preferences for your convenience.
We use the following types of cookies on our Services:
We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. In addition, most web browsers provide help pages relating to setting cookie preferences. More information may be found for the following browsers here: Google Chrome, Internet Explorer, Mozilla Firefox, Safari (Desktop), Safari (Mobile), Android Browser, Opera Mobile.
We maintain physical, electronic, and procedural safeguards designed to guard and prevent misuse of your personal information. Our security measures include industry-standard physical, technical and administrative measures to prevent unauthorized access to or disclosure of your information
The Internet is not an absolutely secure environment. We strongly recommend that you use a secure method and use a complex password to help us ensure the security of your account. We also strongly advise that you neither share your password with others nor re-use passwords on our Services that you use on other sites, as doing so increases the likelihood of your being the victim of a credential stuffing attack or other malicious cyber behavior. If you feel that the security of your account or personal data has been compromised, please immediately contact us at Contact Us or as otherwise described in the “Contact Us” section below.
We attach great importance to your attention to personal information, so that you have the full ability to protect your privacy and security. To exercise your rights, you may contact us at Contact Us.
5.1 Access, Rectification and Deletion of your Personal Information
You have the right to access, rectify, or delete the personal information that we collect. To protect the privacy and the security of your personal information, we may request data from you to enable us to confirm your identity and right to access such data, as well as to search for and provide you with the personal data we maintain. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal information that we maintain. To exercise your rights, you may make updates within your customer account on the Site, or you may contact us at Contact Us. We may not accommodate a request to delete or change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
5.2 Unsubscribe from Our Marketing Communications
If you no longer wish for us to use your email account to send you marketing emails or non-transactional promotional materials, please directly click on the unsubscribe link at the bottom of any of our email messages to you or contact us at Contact Us.
We will retain your personal data, including any correspondence you have with us only for as long as is necessary for the purposes set out in this Policy, including retaining Personal Data to comply with our legal obligations, to resolve disputes, for information security purposes, and to enforce our legal rights, terms, and policies.
Our Site may contain links to third-party sites. This Policy does not apply to those third-party sites. We recommend that you read the privacy statements of any other sites that you visit as we are not responsible for the privacy practices of those sites.
Our Services are not directed to, and we do not knowingly collect personal information from, children under the age of 16 or minors (as defined by applicable national laws). If you are a minor, please do not attempt to fill out our forms or send any personal information about yourself to us. If a minor has provided us with personal information without parental or guardian consent, the parent or guardian should contact us (See Section 11) immediately to remove the relevant personal information and unsubscribe the minor. If we become aware that a minor has provided us with personal information, we will take steps to promptly delete such information from our files. As described further in our Terms and Conditions, please do not upload photographs showing other people, in particular if they are minors.
When you access or use our Services, your personal data may be processed or transferred outside of the country in which you reside, including to the United States, the European Union, China, and/or Singapore. Such countries or jurisdictions may have data protection laws that are different in some respects or less protective than the laws of the jurisdiction in which you reside.
If you do not want your information transferred to, processed, or maintained outside of the country or jurisdiction where you reside, you should immediately stop accessing or using the Services. For further details about these transfers and the safeguards that we use to facilitate such transfers, please contact us at our dedicated Contact Us
If you have questions or concerns regarding your personal information or any information in this Privacy Policy, please contact us at Contact Us. You can also Contact Us.
Tailorwand Privacy Office
12 Marina Boulevard, #15-01,
Marina Bay Financial Centre,
Singapore 018982